Build the practical skills needed to plan, configure, administer, monitor and troubleshoot Microsoft Teams Voice environments while preparing for the MS-721 certification.
Course curriculum
Five-Day Microsoft Teams Voice Course Outline
Day 1 — Teams Phone Architecture and Administration
Teams Phone architecture, licensing, Teams Admin Center, users, numbers, emergency addresses, calling features, policies and PowerShell administration.
Day 2 — Dial Plans, Voice Routing and PSTN Connectivity
Dial plans, normalization rules, PSTN usages, voice routes, calling policies, Operator Connect, Calling Plans and enterprise routing design.
Day 3 — Direct Routing and Session Border Controllers
Direct Routing requirements, SBC connectivity, Cisco CUBE, AudioCodes and Oracle SBC concepts, Twilio SIP trunks, certificates, media and troubleshooting.
Day 4 — Teams Meetings, Rooms, Devices and Copilot
Teams meetings, Teams Rooms, Surface Hub, certified devices, configuration profiles, meeting policies, resource accounts and Microsoft Copilot lab activities.
Day 5 — Monitoring, Call Quality and Troubleshooting
Call Quality Dashboard, analytics, reports, network readiness, media quality, diagnostic tools, common voice failures and final hands-on troubleshooting exercises.